Gambling should be controlled. Have fun!

While we are proud and happy to see you enjoying our games, as our guests, you have the responsibility for your safety and well-being. Online gaming should be enjoyable and fun. We want it to remain that way for all our players. If you aren’t enjoying online gaming or you find yourself spending more than you planned, we can help you to bring it under control. Our staff is trained to spot signs of problem gambling. If a player shows that they are having problems gambling, we will provide the best assistance.

Intense Casino allows you to set limits because we know how difficult it can sometimes be to control your spending. This will ensure that you don’t lose more than you intend. You can also opt out of logging in for certain periods.

These tips can help you keep your gambling under control :

  • You are buying entertainment, not source of money
  • Set limits before you start playing.
  • Don’t quit while you are ahead
  • Only gamble with money that you can afford to lose
  • Gambling is not a way to win back the money you’ve lost.
  • Don’t let gambling overtake your interests.
  • Avoid gambling to escape boredom or stress.
  • Moderation in gambling is acceptable

Gambling can be a problem for some people. The following questions can help you to get some direction if you are worried about how much you gamble or if it is taking over your family or friend’s life.

  • Are you willing to quit your job or go to school to gamble?
  • Are you willing to gamble your way out of a miserable or boring life?
  • Do you feel depressed and lost if you lose money while gambling?
  • Are you willing to gamble until the last penny is gone? Even for the bus home, or the cost of a cup of tea?
  • Did you ever lie to hide the amount of time or money you spent on gambling?
  • Are there any people who have ever criticized your gambling?
  • Did you lie, steal or borrow money in order to gamble or repay gambling debts?
  • Do you hesitate to spend your gambling money on any other item?
  • Are you losing interest in your friends, family, or other pastimes.
  • Do you feel that you should try to win back any losses you have suffered after a loss?
  • Are there any frustrations, angers or disappointments that make you want more gambling?
  • Are you depressed or suicidal due to your gambling habits?

If you answered yes to any of these questions, it could be that you have a gambling problem.

Contact the following organizations for friendly, helpful advice from trained counselors:

  • Gamblers Anonymous is a group of people who have come together to help others with gambling problems. There are many regional fellowships all over the globe. Gamblers Anonymous is located at: www.gamblersanonymous.org.uk
  • Gambling Treatment provides counseling and support for those who are adversely affected by gambling. The Gambling Therapy Team has members who work from both the UK and abroad. You can access its site at www.gamblingtherapy.org
  • Fachverband e.V is a national active association in Germany. In 1998, scientists, doctors and lawyers founded the association. The German Centre for Addiction Issues is the member of which trade association. You can access its site at www.gluecksspielsucht.de
  • Responsible Gaming Foundation was established in 2014 in Malta. It provides support and guidance for individuals, families, or significant others experiencing gambling problems. You can access the site at www.rgf.org.mt
  • GamCare is a leader in providing information, advice and support for problem gambling prevention and treatment. www.gamcare.org.uk

There are limits

Intense Casino offers the ability to set limits via our website if you love gaming but struggle to keep to a limit. You can rest assured that you won’t lose more than what you set. You have four options: to set a deposit limit; wagering limit; loss limit; or session time limit.

Self exclusion

We are open to the idea that you might need a time-out. You can set a self exclusion period that will prevent you from logging in to your account for a certain period. You can set this according to your preference. This can be done at your personal settings, then via “account”, then “self exclusion”.

Learn more online

You can find a lot of information online about gambling, as well as organizations that can help you if you are having a problem. http://www.gamcare.org.uk

Gambling by minors

Intense Casino does not allow anyone under 18 to open an account. We are here to help you if you have concerns about your children or the safety of your loved ones gambling online.

Internet filters are available to make it harder for minors to gamble online.

If you have any questions, please contact our customer service.

FAQ

How can I set a limit for my account?

After you sign up, there is an option in the deposit section, where you can set the deposit limit to the amount you wish.

I have set a limit for myself; can I raise it?

You can. However, you will need to wait 7 days before the new limit becomes effective.

I have been expelled from your site, but I would like to play again before the self-exclusion ends. Can you remove my self-exclusion?

You can’t get rid of your self-exclusion. After the self-exclusion period expires, you will be able to log back in.

I would like to permanently block my account.

Contact our customer service team if you wish to have your account permanently blocked.

How do I check how much money I’ve deposited?

A complete deposit history can be viewed at “History” in your finance page.

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